Merging products to your Tap Tag profile
What is merging?
Let's bring up an example. You ordered a two metal NFC cards, an NFC bracelet, and an NFC keychain all in the same order.
We have no way of knowing if they are all for you, or if you plan to give away the keychain as a gift, or who's item goes to which tap product.
Our solution to this is to put a unique ready-to-setup digital profile on each item. Now you can keep all for yourself by merging them together, or give each away to friends or coworkers so they can set up on their own profile. It's a win/win.
When first setting up your profile, you want to select option #2: "I already created my profile."
Assuming you have already selected option #1 in the past which is to set up a new account, option #2 will pair your previously set up account.
Steps to pair, help, and troubleshooting:
Easy Way: Simply select option #2 so it drops down. Login using your existing username and password. The system will locate your profile and pair automatically/ This is the only time you need to do this step.
1: Find your profile code from your existing account. There are two areas to locate it:
1a: After logging in you will see your profile snapshot. In the top right corner next to "View/Share" you can see your code in blue. Note** Not Parent Account code**
- This is now located under the profile picture
1b: Your code is also located in the website address when viewing or sharing your live profile. Simply scan your first Tap Tag to view your profile.
2. Tap/scan your new Tap Tag. You will see a familiar screen. Select the second option "I already created my profile"
3: First select the type of product you are merging from the drop down, each option can only be used once. You will see an area to enter in your code mentioned in step 1a and 1b. Enter your code.
Note** Be sure to pay attention to your code, some can be tricky containing a 0 or o, or i and l.
Select Continue to pair your account. After selecting, the next page you see will be your existing profile
4. Done! You may repeat these steps for up to 6 new NFC items. Any update you make to your first profile will update all 6 items in unison.
Frequently asked questions
What if I fully set up two accounts, and then decide to pair after?
Currently there is no way to officially do this. However a workaround is to sign into your second profile and use the Redirect Tool. Simply copy/paste the full URL of your first profile into the redirect of your second profile and save. Now, anyone viewing your second profile will be directed to your first, thus simulating exactly what the merge tool does.
I paired, but its giving me a 404 page or sending me to someone else's profile.
This means you likely typed in the profile code wrong, possibly confusing an o and a 0, or i and l. At this time only a Tap Tag rep can fix this. Please email us or if during operating hours contact us on the chat.
Can I unmerge a profile?
At this time only a Tap Tag representative can do this. Please email us or if during operating hours contact us on the chat.